1 Male + 1 Female (M + F) 5 - 8 Minutes Pure Comedy
The Complaint Desk
Full Shooting Script in Industry Courier Monospace Format
INT. ELECTRONICS SERVICE CENTER - DAY
Bright white lighting. A small, slightly chaotic service counter with stacked boxes, posters, a buzzing fan. Only two people present.
PRANAV (32), office wear, frustrated, stands clutching a broken appliance and a receipt.
Behind the counter, GEETA (45), bright sari blouse, headset on, smiling with weaponized patience.
PRANAV
Madam, yeh product defective hai.
Do din mein kharab. Six months se
bas problem hi problem.
Geeta takes the receipt, glances at the appliance, then at Pranav.
GEETA
Ji sir. Pehle complaint form fill kar
dete hain. Aur appliance yahan rakh
dijiye. Gusse mein cheezein aur kharab
ho jaati hain.
Pranav exhales sharply, takes the form.
PRANAV
Main naya liya tha. Bill hai, receipt hai,
sab hai.
GEETA
Wonderful. Toh case strong hai.
Fault ka nature?
PRANAV
Fault hai. Bas fault hai.
GEETA
Hmm. Exact sound aata hai?
PRANAV
Sound? Yeh kaam hi nahi karta.
GEETA
Toh sound kaise aayega, sir?
Pranav stares. Geeta calmly ticks a box.
GEETA (CONT'D)
Basic troubleshooting karte hain.
Unplug kijiye. Phir plug kijiye.
Pranav obeys, irritated.
GEETA (CONT'D)
Ab reverse direction mein rakh ke dekhiye.
PRANAV
Reverse direction? Kya matlab?
GEETA
Sir, kuch appliances ko attitude pasand
hota hai.
Pranav glares.
PRANAV
Aap log bas time pass karte ho!
Product bechne ke baad service ke naam
pe drama!
Geeta lifts the screwdriver, still calm.
GEETA
Drama? Sir, aap toh regular actor nikle.
PRANAV
Kya matlab?
Geeta flips the complaint form open, points at previous entries.
GEETA
Pichhle six months mein teen complaints.
Teenon mein same line: “device not working.”
PRANAV
Haan, kyunki kaam hi nahi karta.
Geeta picks up the appliance, presses a button.
A small CLICK. The appliance lights up.
Pranav freezes.
PRANAV
...Kya?
Geeta turns the receipt around, reads it, then looks at him.
GEETA
Sir, yeh appliance broken nahi hai.
PRANAV
Nahi... aisa nahi ho sakta.
GEETA
Aap isko ON karke OFF samajh ke use kar
rahe the. Aur OFF ko ON samajh ke.
Six months se.
Pranav is stunned.
PRANAV
Main hi galat tha?
GEETA
Credit lene mein koi burai nahi.
Bas aapne itne confidence se galat kiya
ki humein laga product villain hai.
Pranav looks at the appliance, embarrassed.
PRANAV
Aur aap itna calm kaise rehti ho?
Geeta smiles, adjusts her headset.
GEETA
Training. Aur entertainment.
Aap jaise customers se free show milta hai.
Pranav laughs despite himself.
PRANAV
Six months...
GEETA
Agla complaint karne se pehle manual padh
lena. Ya seedha yahin aa jana.
Repeat audience ko priority dete hain.
Pranav shakes his head, defeated but smiling, and exits with the appliance and receipt.
Geeta watches him go, amused, then marks the form CLOSED.
FADE OUT.
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